Our Approach

At ASHA, our test results counselors and health communications specialists are highly skilled in industry counseling techniques and intervention strategies. They are well versed in specific disease content information and are able to quickly recognize and assess the needs of callers.

We screen potential phone agents rigorously, to ensure premier customer service. Our close proximity to many nationally recognized universities such as Duke University, North Carolina State University, and the University of North Carolina at Chapel Hill enables us to draw from a well-educated labor market.

Extensive Training and Evaluation

Before an agent takes their first phone call, they must successfully complete a comprehensive training program. Once they graduate from our training curriculum, they receive extensive feedback from their coaches, and their calls are monitored and evaluated to ensure consistent, accurate delivery of information to your callers.

Our innovative training program blends the latest in call management skills with a commitment to precise content and customer satisfaction.